SHORTCUT

Shipping

Returns

The "No Worries" Return Policy

We love our products.  We think you will too.  In the unlikely event that you are not completely satisfied with your purchase or you've simply changed your mind, you will be pleased to know that we operate a "No Worries" Return Policy.  That means you have 28 days from the date of dispatch to return your purchase and we will happily replace, exchange or refund at your election.  All we ask is that the goods are returned in the exact condition in which we sent them to you.

Here's a breakdown on what you have to do:

  • complete our returns form;
  • repackage the item(s), together with all labels and swing tags still attached, in its original packaging;
  • include a printed copy of the returns form with your package;
  • affix postage and send to:
 

Zibibo Australia
52 Ashburn Place
Gladesville 2111
NSW Australia

 

(For your peace of mind, we strongly recommend registering your returns parcel. We cannot take responsibilty for parcels that go walkabout.)

Details on Returns Postage

Postage is not refundable on returns or exchanges based on change of mind.  If, however, you wish to exchange an item for a different size or colour, we will send your exchanged items to you free of charge (standard postage only).

This policy does not, in any way, affect your rights as a consumer pursuant to the Australian Consumer Law.  Certain consumer guarantees apply to our goods. If the goods or services we supply fail to meet a consumer guarantee, you may have rights against us.  This may include the right to a repair, a replacement or a refund. In certain circumstances we may choose how we remedy the problem.  In other circumstances, you may choose how the problem should be remedied.  You may not be entitled to a refund or replacement under the Australian Consumer Law if the relevant goods are not rejected within a reasonable period; or you lost, destroyed or disposed of the goods; or the goods were damaged after delivery.

If you have any questions or concerns, please do not hesitate to contact us on 1800 – ZIBIBO (942426) or info@zibibo.com.au.