SHORTCUT

Shipping

Terms & Conditions

OK, let's get legal for just a little. The following are contractual terms you need to know before using our site. They are designed to make your shopping experience, and our customer service, as straightforward and as secure as possible.

General

zibibo.com.au ("the Website") is a business owned and operated by Zibibo Australia Pty Ltd (ABN 81 134 526 533).

The following terms and conditions will apply between you and Zibibo Australia Pty Ltd, when you use our website and when you buy an item from the Website.  By placing an order with us, you are agreeing to accept our terms and conditions as stipulated below and elsewhere on this site.  The terms and conditions do not, in any way, affect your statutory rights pursuant to the Competition and Consumer Act 2012 (Cth) and/or any relevant state based laws.

  1. Your contract for purchases is made through the Website with Zibibo Australia Pty Ltd, upon dispatch of an order placed with payment;
  2. By using this site, you warrant that:
    • you are at least 18 years old of age and/or using this site under the express supervision of a parent or guardian;
    • all details, including your personal information, provided for the purposes of ordering and/or purchasing goods are true, accurate, current and complete in all respects;
    • the credit or debit card you are using is your own and there are sufficient funds in your account to cover payment of the product(s) ordered;
    • you are responsible for any liabilities or damage arising from unauthorised use or misuse of the Website including, but not limited to, use in breach of these Terms and Conditions;
  3. We warrant that:
    • all prices on the Website are quoted in the Australian Dollar ("AUD"), inclusive of sales tax and are true and accurate at the time of entering, although we reserve the right to change the prices at our discretion;
    • goods listed for sale are ready and available for immediate dispatch unless otherwise indicated on the site;
    • we will take the necessary precautions to protect your privacy in accordance with relevant industry standards and statutory regulations;
  4. We reserve the right to end our agreement and to suspend or terminate access to the Website immediately or without notice to you if you:
    • knowingly use a false or stolen credit card;
    • fail to make payment to us when due;
    • breach any of our terms and conditions;
    • fail to provide on request, within a reasonable time frame, sufficient information to let us to check the accuracy and validity of any information supplied by you;
    • have engaged, or are about to engage, or have way of being involved in, fraudulent or illegal activity on our site or via a transaction on the Website;
  5. We reserve the right to recover any losses associated with, and arising from, unauthorised use or misuse of the Website, including any costs and expenses associated wit the recovery of said losses;
  6. The laws of Australia apply to the contract between us;

Orders

  • We will do our best to provide detailed, accurate information and product images for each product for sale on the site. However, internet browsers, monitor colour contrasts, ambient lighting and personal perception can affect differences in colour between the image and the actual product and we cannot be held responsible or liable for such differences.
  • With every purchase, a confirmation email will be sent to your nominated email address and will detail products ordered, payment method, total cost (including GST and P&H) and estimated delivery times;
  • It is your responsibility to check the details of each order and contact us as soon as possible in the event of any errors or corrections;
  • Errors are sometimes made during the entry of information relating to products and prices or due to technical difficulties associated with the Website. In the event that you order an item and the price published is incorrect for any reason, we will email you immediately to inform you that we have not accepted your order, and that your order has been cancelled due to a pricing or technical error. You will be advised of the correct price so you may re-order if you wish.
  • You are responsible for all or any customs, duties or excises associated with your purchase;

Payment

  • All prices, including P&H costs, are quoted in AUD;
  • Sales tax will be automatically adjusted at checkout for international deliveries;
  • We accept Visa, Mastercard and Amercian Express, which is processed through Eway, a third party payment gateway on our behalf, and we accept payment via PayPal Express.
  • All credit and debit cardholders are subject to authorisation. Purchases will only be dispatched following confirmation of payment by your card issuer.

Delivery

  • Please refer to our shipping tab for information on shipping costs and delivery times for Australian and international destinations;
  • All delivery periods stipulated on the Website are estimates only;
  • We are not responsible for delays beyond our control, including delays incurred by third party carriers and/or government regulators;
  • Delivery fees is automatically adjusted depending on your designated delivery address;
  • You are responsible for all or any customs, duties or excises associated with your purchase;

Cancellations, Exchanges and Returns

•If you have submitted an order and wish to cancel it or make changes, please contact us asap as orders tend to be processed as soon as payment is confirmed;

  • If an order has already been dispatched, you will need to follow our Returns/Exchanges procedures;
  • Goods must be returned in the condition in which they were dispatched;
  • You have 28 days from the date of dispatch to return or exchange full priced items for a full refund or exchange.
  • You have 7 days from the date of dispatch to return or exchange discounted items for a full refund or exchange.
  • zibibo.com.au will be happy to refund or exchange, at your election, any purchase that was damaged, faulty or incorrectly shipped within 28 days from the date of despatch.

Your Privacy

  • We respect your privacy;
  • We will not:
    (a) sell, trade or rent your personal information to others;
    (b) use your personal information for purposes unrelated to processing, handling and shipping your order; or
    (c) store your credit card or other financial information.
  • Your personal information is stored securely, using industry standard servers and data encryption processes. You may access your account at any time, and review or edit your personal information. Your account will also be regularly reviewed and updated based on your orders and/or at your request. If you ever receive an unsolicited email from us requesting your person information, please contact us immediately on 1800-zibibo.
  • We will send you newsletters via email from time to time. The newsletters will advise you of current promotions, new products and upcoming sales. They will be sent to your nominated email address, following your first order, unless you choose otherwise. Even if you have not placed an order with us, you can still choose to receive the newsletter by clicking here. Feel free to unsubscribe at any time, but please do not mark us as spam;

Copyright

We reserve all our rights in relation to the Website and its content. The use of any content associated with the Website, without prior written permission, is in breach of our copyright and moral rights;

Recommend a Friend

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